We appreciate the trust you place in KDH, and we are committed to respecting your privacy and the security of your personal information.
Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
• Place an order from our catalogs or on our Web site.
• Make a purchase at one of our Retail stores.
• Return an item or make an exchange.
• Inquire about our services.
• Request a catalog.
• Receive a gift package.
• Create an account at kdhgroup.com
• Sign up for kdh email updates.
• Are referred to us through a marketing promotion.
• Participate in a marketing survey, promotion or event.
To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including our credit card issuer.
Using Information We Collect
At KDH, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
• Process and track your order.
• Provide the services you request.
• Contact you about the status of an order.
• Send you catalogs or promotional offers we believe will be of interest to you.
• Send you KDH email updates.
• Identify your product and service preferences.
• Customize our communications to you.
• Provide information concerning product recalls or products you have purchased.
• Improve our merchandise selection and customer service
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than KDH.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at KDH.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.?We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them.
Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of KDH and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.